Introduction: We understand that encountering an order placed on hold can be frustrating. However, please rest assured that this is a security measure we have in place to protect you. In this customer support knowledge-based article, we will explain the reasons behind order holds and provide you with the necessary steps to resolve the situation promptly.
Enhanced Fraud Detection: To ensure the utmost security for our customers, we have implemented an upgraded fraud detection system. This system automatically flags transactions that deviate from your normal purchasing patterns, particularly those involving multiple transactions or transaction attempts within a 24-hour period. If your orders have been placed on hold, it is likely due to this enhanced security measure.
Verification Process: In order to release your held orders, we kindly request your assistance in providing some additional information for verification purposes. This verification process is essential to confirm your identity and protect you from any potential unauthorized use of your payment methods.
Depending on how you made your purchase, the following information required is:
- PayPal Email Address: To confirm your ownership of the PayPal account used for the transactions, we kindly ask you to provide the email address associated with it.
- Printed Name and Billing Postcode: For customers who paid with a credit card, we need the printed name and billing postcode associated with the card used for the transactions. This information ensures that the cardholder is involved in the verification process.
- Bitcoin payments: Please contact us with your invoice number.
To expedite the resolution process and release your held orders, please provide the requested information via email to store@adsrsounds.com
Our customer support team is dedicated to assisting you and will promptly review and verify the provided details. Once your information has been verified, we will release the orders and notify you of their status.
Preventive Measures: To avoid future order holds, we recommend the following preventive measures:
- Avoid Multiple Transactions: Try to consolidate your purchases into a single transaction whenever possible, rather than making multiple transactions within a short period.
- Double-Check Before Confirming: Take a moment to review your order details carefully before finalizing the transaction to minimize accidental transaction attempts.
- Keep Payment Information Up-to-Date: Ensure that your PayPal email address and credit card details are accurate and up-to-date in your account settings.
Conclusion: We apologize for any inconvenience caused by the temporary hold placed on your orders. Our enhanced fraud detection system is designed to safeguard your interests and maintain a secure shopping experience. By providing the necessary verification details and following the preventive measures, you can help us promptly resolve the situation and ensure smooth transactions in the future. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who are ready to assist you. Thank you for your understanding and cooperation and thanks for shopping at ADSR!