Charged for the "Free Monthly Plugin With Every Paid Purchase"

Introduction: Welcome to our customer support knowledge base! In this article, we will address the issue of being charged for the "Free Monthly Plugin With Every Paid Purchase" at ADSR. We will explain why this might have happened and provide step-by-step instructions on how to resolve the issue and retrieve the plugin. Let's get started. 

Checkbox Requirement: During the checkout process, it is crucial to check the "Yes, I want to add this free plugin to my cart" box under the promotional banner. This ensures the plugin is added to your cart at no additional cost. 

Once you have clicked the checkbox, you will then see that the plugin has been added to your cart for free. You can then checkout and make the payment for your order!

Charged for Free Monthly Plugin: If you were charged for the free plugin, it is likely that you added the plugin manually to your cart and did not check the checkbox. But don't worry, we can help you fix this. 

Contact Customer Support: Please email us at store@adsrsounds.com and provide your order number or the email associated with the purchase. Our customer support team will assist you promptly and get that refunded for you no problem!

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